Goodbye, Bills: modernizing the healthcare experience by changing the way we pay.

I led the team at a San Francisco-based design consultancy called Sequence to win the first prize in the transformational category in a national design and innovation challenge sponsored by the Department of Health and Human Services and the AARP to transform the healthcare billing experience (2016).

The problem:
As a population, we struggle to navigate a confusing healthcare system and feel confident that the care we receive will be in our best interest, both in treatment outcome and financial responsibility. When it comes to our health, we put our faith in trained medical professionals who best know how to administer care. But when it comes to paying for this care, we are left on our own to negotiate the labyrinth of undisclosed fees, uncertain payment responsibility, mysterious billing codes, and reams of perplexing and often contradictory statements and bills.