July, 2018 Archive
PillPack is a great example of service design
I became aware of PillPack a while back, from this story by Wired in 2017: https://www.wired.com/story/pillpack-pharmacy-of-the-future-is-ready-for-your-bathroom/. The company is a news sensation with its $1B acquisition by Amazon in recent days. https://www-forbes-com.cdn.ampproject.org/c/s/www.forbes.com/sites/michelatindera/2018/06/28/32-year-old-founder-sells-his-pharmacy-startup-to-amazon/amp/ I’m posting about this because the execution of the PillPack vision is a great example of service design in action. Delivering sorted, packaged, labelled […]