Service Design
PillPack is a great example of service design
I became aware of PillPack a while back, from this story by Wired in 2017: https://www.wired.com/story/pillpack-pharmacy-of-the-future-is-ready-for-your-bathroom/. The company is a news sensation with its $1B acquisition by Amazon in recent days. https://www-forbes-com.cdn.ampproject.org/c/s/www.forbes.com/sites/michelatindera/2018/06/28/32-year-old-founder-sells-his-pharmacy-startup-to-amazon/amp/ I’m posting about this because the execution of the PillPack vision is a great example of service design in action. Delivering sorted, packaged, labelled […]
Building Service Experience Into Your Organization: It’s a Journey
Service Experience Conference 2016 More than ever, business leaders recognize that customer expectations are changing and that the way to differentiate from the competition is not through their product or service, but through the experience delivered across all interactions with their brand. Enter service design. Not only is service design an approach that fits the […]