patient experience Tag Archive
How can a new service model improve the doctor’s visit?
There’s no room for waiting when you need to visit the doctor. How do people experience the doctor’s visit? How does technology play into today’s experience? What is the greatest stressor present in the experience? At Sequence, a San Francisco based design consultancy, we wanted to know. We conducted a research study and discovered that for […]
Transforming the healthcare billing experience
Goodbye, Bills: modernizing the healthcare experience by changing the way we pay. I led the team at a San Francisco-based design consultancy called Sequence to win the first prize in the transformational category in a national design and innovation challenge sponsored by the Department of Health and Human Services and the AARP to transform the healthcare […]